Tickets

Traveling by bus – What to Expect

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Southeastern Stages offers daily scheduled bus service from and to points in Georgia, South Carolina and North Carolina.  We also offer connecting service with Greyhound and other interline partners throughout the US, Canada and parts of Mexico.  In addition to all of the standard amenities found on our motorcoaches, our vehicles are also equipped with systems to help assist with the safety and security of our passengers and employees.

All tickets are valid for travel only on the date and schedule for which the ticket was purchased.

If you wish to change your travel plans, you may have a ticket re-issued for another schedule prior to the travel date and for a small change fee.   Any ticket re-issue for another schedule is subject to availability. Tickets not properly exchanged or used are null and void.

Enjoy Your Trip

All SES buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests and tinted windows.   Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.  Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used.

Refusal to Transportation Services

Passengers shall not engage in any conduct that would authorize Southeastern Stages or Bus Operators to refuse transport. Southeastern Stages and Bus Operators may refuse to transport any passenger or may remove any passenger from a bus when refusal to transport or removal of the passenger is reasonably necessary in Southeastern Stages or Bus Operators’ sole discretion for the passenger’s comfort or safety, for the comfort or safety of other passengers or Bus Operator employees, or for the prevention of damage to the property of a Bus Operator or its passengers or employees.  By way of example, and without limitation, Southeastern Stages and Bus Operators may refuse to transport or may remove passengers from a bus in any of the following situations:

  • Whenever necessary to comply with any applicable law, regulation or government directive or request or when advisable in the sole discretion of Southeastern Stages or Bus Operators due to weather or other conditions beyond Southeastern or Bus Operators’ control including Acts of God, strikes, civil unrest, pandemic, embargoes, war, and other similar matters of force majeure.
  • When a passenger refuses to produce positive identification upon request;
  • When a passenger fails or refuses to comply with any of Southeastern Stages rules or any provision of these Terms;
  • When a passenger fails or refuses to comply with a Bus Operator’s rules or any of the Bus Carriers terms and conditions;
  • When the passenger provides a Government-issued photo ID with information does not correspond to the information shown on the passenger’s ticket;
  • When the passenger’s conduct is disorderly, abusive, violent or illegal, or the passenger appears to be intoxicated or under the influence of drugs;
  • When the passenger brings any alcohol, drugs, weapons or other prohibited items anywhere on the bus (including storing such items under the bus);
  • When the passenger is smoking on board the bus, or using any e-cigarettes or vaping devices on the bus;
  • When the passenger is barefoot;
  • When the passenger interferes with the bus crew’s activities, or fails to obey the instruction of any member of the bus crew;
  • When the passenger has a contagious disease that may be transmissible to other passengers during the normal course of the bus trip;
  • When the passenger is unable to sit in a seat with the seatbelt fastened, insofar as the bus is equipped with seatbelts (unless going to/from the on-board restroom);
  • When the passenger refuses to follow reasonable instructions issued to them by any bus crew members;
  • When the passenger brings any animals on board (with the exception of legitimate service animals riding together with a disabled person, as described in the Service Animals section of these Terms);
  • When the passenger’s behavior may be hazardous or creates a risk of harm to himself/herself, the driver, the bus crew, or other passengers or to the Bus Operators’ bus and/or property, or the property of other passengers.
  • When the passenger is seriously ill, unless the passenger provides a physician’s written permission to travel by bus which establishes that he/she is not a health or safety threat or risk to him/herself or others and is able to travel safely either alone or with a companion and has such a companion.
  • When the passenger’s conduct, attire, hygiene, or odor creates an unreasonable risk of offense or annoyance to other passengers; or
  • When the passenger fails to comply with any applicable laws or regulations.

Any passengers who are refused transport or removed from a bus as a result of any of the above situations are not entitled to any refund, compensation, or substitute or return transportation of any kind.

Purchasing Your Ticket

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Purchasing a ticket is not only affordable, but easy.

You can:

  • Buy tickets online. Debit cards or debit cards with a credit card logo are accepted.
  • Buy tickets at a one of our many terminals.  You can purchase tickets for travel in advance or for the next bus available. We accept cash, debit cards, and Visa, MasterCard and American Express credit cards issued in the U.S. We cannot accept money orders as a form of payment.

Customers with Disabilities

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Southeastern Stages is committed to serving people with disabilities in accordance with its obligations under 49 CRF part 37.169.  Our goal is to make your travel on Southeastern Stages a safe, pleasant, and convenient experience.  Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities in accordance with.  We are available to provide any requested assistance which is reasonable.  The types of assistance that we are more frequently asked to provide involve boarding and de-boarding, luggage, transfers, and stowage and retrieval of wheeled mobility devices.  This service is provided during transfers, meal and rest stops and other times as reasonably requested.  We are happy to assist you whether you are traveling alone, using various wheeled mobility devices, or being accompanied by a service animal. Dial 711 for TTY-Based Telecommunication Relay Service. Accessible formats upon request.

Priority Seating

The front four seats of the bus shall be designated as priority seating for persons with disabilities, elderly passengers, and unaccompanied minor children or by driver assignment, however you may sit where your needs are best accommodated.  Any passenger that makes it known that they have a disability and/or requires priority seating shall have access to available seats in front. This notice of disability to the driver can be given verbally at the time the driver is collecting tickets.  There will be no further questioning in regard to their disability other than how we can provide assistance

Service Animals

Southeastern Stages customers who are accompanied by a service animal are welcome on board.  Service animal means any guide dog, signal dog, seizure response dog, psychiatric service dog, sensory signal dog or other animal individually trained to assist, work, or perform specific tasks for an individual with a disability.

The service animal is the responsibility of its owner and must be under the control of its owner at all times whether by leash, harness, or carrier.  Please be advised that service animals must remain on the floor within your personal space which is the area around your feet.  Service animals may not occupy a seat, sit in a customer’s lap, or protrude out into the aisle.

Assistance in Boarding and De-Boarding

Southeastern Stages operators and staff can assist with getting on and off the bus, including help with luggage and storage and retrieval of wheeled mobility devices.  Please ask your driver or a customer service representative at the terminal for assistance and remind the driver during your trip if you require assistance.  Southeastern Stages will grant all requests which are reasonable and safe.

Storing and Handling Your Wheeled Mobility Device

If a customer decides not to travel in his/her wheeled mobility device, it may be stored inside the bus if it fits and can be safely stowed.  Wheeled mobility devices that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.  You must ask a customer service agent for a claim check if your wheeled mobility device is stowed in the baggage compartment.

The maximum dimension of the baggage compartment is 33” x 33” x 48”. The maximum weight limit for wheeled mobility devices is 200 pounds. Wheeled mobility devices that exceed these dimensions and/or weight limit will not be accepted.  Please allow sufficient time for stowing any wheeled mobility devices.  This will assist in preventing delays in the departure of the bus.

Traveling in a Wheeled Mobility Device

All of our buses are equipped with a wheelchair lift to help you get on board.  Each Southeastern Stages bus can fit two passengers sitting in a wheelchair or mobility scooter (we actually move seats to give you plenty of space).  So we suggest you book your ticket as far in advance as possible to get on of the two spots on your preferred journey.

If you want to travel sitting in your wheelchair or mobility scooter, that’s OK with us.  If you want to board the bus in your wheelchair and then sit in a regular seat, please let us know and we will stow the device.

The maximum weight and size of a wheelchair or mobility scooter that we can accept are:

  • Weight passenger plus mobility combination maximum is 660lbs (300 kg)
  • Wheelchair dimensions 30 x 48 inches (76 cm x 121 cm)
  • Mobility scooter dimensions 30 x 30 x 48 inches (76 cm x 76 cm x 122 cm)

This is due to the maximum limits of the wheelchair lift.  If your wheelchair or mobility scooter doesn’t fit within the dimensions above, it will need to be stored in the baggage compartment underneath the bus.

Southeastern Stages will secure all wheelchairs but will not deny transportation if a device cannot be secured or restrained as required by law.

Trip is on Multiple Carriers

Check your itinerary for multiple bus carriers who may be transporting throughout your trip.  Other carriers may require a 48-hour notice between booking and the trip date, which means there may not be an accessible bus at the transfer point. We strongly advise that you contact the other carrier to make sure an accessible bus is available before starting your trip.  Your ticket/itinerary will indicate all connecting carriers operating your trip.

You can find carrier contact information at ADA Interline Carrier Contact Information.

Traveling Alone

You may travel alone only if you are able to travel independently and do not require assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. Southeastern Stages is not equipped to provide this type of assistance.  If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

Assistance at Stops

SES will assist you with any reasonable request during a stop.  You should remind the driver or customer service personnel (if present) that you need assistance and the type of assistance you require.

Oxygen / Respirators / Medication

Portable oxygen and respirators may accompany you on Southeastern Stages.  A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment.  The maximum dimension for each container may not exceed 4.5” H x 26” L.  Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.  Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves.

Always keep your medicine with you on the bus. Do not put it in your checked baggage. Southeastern Stages is not responsible for lost medication.

Your Rights As A Customer/Filing A Complaint With Us

Southeastern is committed to protecting your rights. If you’d like to speak to someone about your rights as a Southeastern Stages customer or to make a complaint, please call us at 404.591.2750, email us at adanotice@sestages.com, or complete and email us the appropriate form below:

Children Traveling

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Things you need to know

  • Children ages 15 and under must be accompanied on the same bus by a parent, legal guardian, or another passenger at least 16 years old.
  • Any traveler, regardless of age, occupying a seat must pay the applicable adult fare.
  • Travelers ages 16 and up qualify as an adult when traveling.
  • Traveling to/from Canada or Mexico with children – refer to Greyhound/Flix special detail for international travel.

Children age 2 and under

One child less than 2 years old may travel as a lap child, meaning not occupying a seat, may travel at no additional charge.  Infants occupying a seat pay the applicable adult fare.

Child safety belts and seating options

Our buses have seat belts that can accommodate standard child car seats.  You may use these with your own card seat if it can be attached using a seat belt, has been approved for use in a motor vehicle, and is used according to the manufacturer’s instructions.

SOUTHEASTERN LUGGAGE RESTRICTIONS:

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Southeastern Stages does not accept liability for any lost or damaged luggage and for any injuries caused by or resulting from shifting luggage.  Passengers must stow and transfer their own luggage and must keep any carry-on luggage, including any personal belongings, in their possession at all times. Luggage must comply with allowances and restrictions as stated below in these terms.  

Passengers wishing to stow luggage in the under-bus luggage compartment do so at their own risk.  Passengers are responsible for picking up their luggage promptly upon arrival and for transferring their luggage from one bus to another during a transfer.  Passengers requiring special assistance with luggage must speak with Bus Operator personnel to make necessary arrangements.

All passengers are required to clearly label all luggage with their names, and telephone number.

All bags are subject to search, including at terminals and on buses.

Luggage Allowance:

One (1) FREE Personal Item or One (1) FREE Carry-On inside the bus under 25 lbs.  This must be stored under your seat or in the luggage compartment overhead.

One (1) FREE checked luggage underneath the bus.  This luggage must be under 50 lbs. It is the passenger’s responsibility to load and unload their own luggage.  If a passenger needs assistance, they must notify the driver or customer agent.

We strongly recommend a luggage identification label with your name and telephone number. Place a second one inside your luggage as well for added security. You can download a baggage tag here.  Printable Luggage Tag

MAXIMUM LUGGAGE ALLOWED PER TICKET IS 2 ADDITIONAL CHECK LUGGAGE AT $20 EACH. (SEE CUSTOMER SERVICE AGENT FOR ASSISTANCE)

What kind of baggage can I bring?

It is important to make sure your belongings are securely packed to prevent loss or damage.

Recommended Luggage: Suitcases, Backpacks, Duffel Bags, Trunks, Toolboxes, securely tied cardboard boxes.

Not recommended: Plastic Bags, Paper Bags, and/or items sticking out of your luggage.

Acceptable Types of Baggage

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes.  A plastic and/or a paper bag is not acceptable as checked baggage.  Shipping containers are available for a nominal fee at many terminals.

Prohibited Items for Checked Baggage

Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited.  Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.

Laptop computers are considered “electronic items” and are prohibited as checked baggage, however they may be brought aboard as a carry-on item.

Lost Baggage

We’ll do what we can to help reunite you with your stuff if you’ve lost it.  However, Southeastern Stages expressly disclaims liability for any lost or damaged baggage.  

If you’ve lost your bag and would like us to try and help locate it, complete a lost and found request form.

Getting Your Baggage Back

If we find your baggage, we can send it back to you as long as you live within the Continental United States (not including Alaska or Hawaii). If you live outside of the Continental United States, you’ll need to make your own arrangements for your baggage to be shipped to you.

Terms and Conditions of Purchase & Carriage

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Click here to view our terms and conditions of travel.

CUSTOMERS TRAVELING IN WHEELED MOBILITY DEVICES

Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible and to contact the Travel Assistance Line at 1-866-435-2409 so that we may assist you in scheduling your travel. This is important because seating is limited for all passengers, many trips involve multiple carriers and some schedules are reservation only. Southeastern Stages may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device.

LIMITATION OF LIABILITY

Southeastern Stages is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.

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SMOKING IS PROHIBITED