- Traveling By Bus – What to Expect
- Purchasing your Ticket
- Customers with Disabilities
- Children Traveling
- Checked Baggage
- Terms andConditions of Purchase & Carriage
Traveling by bus – What to Expect
Southeastern Stages offers daily scheduled bus service from and to points in Georgia, South Carolina and North Carolina. We also offer connecting service with Greyhound and other interline partners throughout the US, Canada and parts of Mexico. In addition to all of the standard amenities found on our motorcoaches, our vehicles are also equipped with systems to help assist with the safety and security of our passengers and employees.
All tickets are valid for travel only on the date and schedule for which the ticket was purchased.
If you wish to change your travel plans, you may have a ticket re-issued for another schedule prior to the travel date and for a small change fee. Any ticket re-issue for another schedule is subject to availability. Tickets not properly exchanged or used are null and void.
Enjoy Your Trip
All SES buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests and tinted windows. Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption. Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used.
Customers with disabilities who need travel assistance should call the Travel Assist line at 1-866-435-2409 at least 48 hours prior to departure.
On Board Restrictions
For everyone’s safety and comfort, SES asks that customers please follow certain restrictions while on board. Federal law does not permit smoking on buses. We have a zero tolerance for alcohol, drugs, weapons and unruly behavior. Photography, video or audio recording of SES personnel, equipment or procedures is strictly prohibited. For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. Audio, video and camera equipment should be stored with other carry-ons when not in use.
No dogs, cats, birds, or other animals will be transported. However, a service dog, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.
Purchasing Your Ticket
Purchasing a ticket is not only affordable, but easy.
- Buy tickets online. We currently offer a variety of advance purchase and unrestricted fares, including student, senior, children’s and military fares. Tickets can be printed at home or purchased for pickup at the terminal using our Will Call service. Credit card and mailing address are required for Print at Home purchases. If you select the Will Call option, the credit card number entered on the website must match the number on the card. Debit cards or debit cards with a credit card logo are accepted.
- Buy tickets at a one of our many terminals. You can purchase tickets for travel in advance or for the next bus available. We accept cash, traveler’s checks, debit cards, and Visa, MasterCard and American Express credit cards issued in the U.S. We cannot accept money orders as a form of payment.
You can buy a ticket for someone else:
- Prepaid Ticket Order (PTO) options are available at major locations system wide. PTO allows you to send a same-day ticket to a person in another city.
- The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased
- Tickets may not be sent outside the U.S.
- Both stations must be open at the time of transaction and ticket pickup
- Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
- Appropriate ID or a password is required to pick up the ticket
- Only the purchaser may cancel the ticket or apply for a refund
- The recipient has 10 days from purchase to pick up the ticket
Customers with Disabilities
Our goal is to make your travel on Southeastern Stages a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We are available to provide any requested assistance which is reasonable. The types of assistance that we are more frequently asked to provide involve boarding and de-boarding, luggage, transfers, and stowage and retrieval of wheeled mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We are happy to assist you whether you are traveling alone, using various wheeled mobility devices, or being accompanied by a service animal.
Assistance in Boarding and De-Boarding
SES personnel can assist with getting on and off the bus, including help with luggage and storage and retrieval of wheeled mobility devices. Please ask your driver or a customer service representative at the terminal for assistance and remind the driver during your trip if you require assistance. SES will grant all requests which are reasonable and safe.
Storing and Handling Your Wheeled Mobility Device
If a customer decides not to travel in his/her wheeled mobility device, it may be stored inside the bus if it fits and can be safely stowed. Wheeled mobility devices that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible. You must ask a customer service agent for a claim check if your wheeled mobility device is stowed in the baggage compartment.
The maximum dimension of the baggage compartment is 33” x 33” x 48”. The maximum weight limit for wheeled mobility devices is 200 pounds. Wheeled mobility devices that exceed these dimensions and/or weight limit will not be accepted. Please allow sufficient time for stowing any wheeled mobility devices. This will assist in preventing delays in the departure of the bus.
Traveling in a Wheeled Mobility Device
The combined weight of the customer and wheeled mobility device cannot exceed 600 pounds and the wheeled mobility device can be no more than 30 inches wide and 48 inches in height per manufacturer specifications for most buses operated by Southeastern Stages. Southeastern Stages strongly recommends that you contact the Travel Assistance Line at 1-866-435-2409 as far in advance as possible if you will be traveling in your wheeled mobility device. Each bus has limited seating capacity for all customers and can only accommodate two passengers traveling in wheeled mobility devices.
You may travel alone only if you are able to travel independently and do not require assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. Southeastern Stages is not equipped to provide this type of assistance. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.
Assistance at Stops
SES will assist you with any reasonable request during a stop. You should remind the driver or customer service personnel (if present) that you need assistance and the type of assistance you require.
Traveling With Your Service Animal
At Southeastern Stages, customers with disabilities accompanied by a legitimate service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times whether by leash, harness or carrier. The service animal must ride in the bus within the customer’s space. The service animal may not travel in the aisle or occupy a seat. Southeastern Stages reserves the right to refuse passage to any service animal that poses a direct threat to the health and safety of other customers, SES personnel or contractors.
Oxygen / Respirators / Medication
Portable oxygen and respirators may accompany you on Southeastern Stages. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5” H x 26” L. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves.
Always keep your medicine with you on the bus. Do not put it in your checked baggage. Southeastern Stages is not responsible for lost medication.
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The seats located in the first row directly behind and across from the driver are designated as priority seating. Southeastern Stages will make its best effort to accommodate elderly and customers with disabilities in priority seating.
Passengers must be 15 years old or older in order to travel alone. Any passenger under the age of 8 must be accompanied by a passenger at least 15 years of age or older at all times. Please check with an agent at one of our terminals for the conditions of travel for any unaccompanied children.
Tickets for unaccompanied children are not sold online.
Child Safety Seats
Customers are welcome to use child safety seats on Southeastern Stages buses that have lap and/or shoulder belts/harnesses. However, the seat space must be purchased at the discounted child fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
It is your responsibility to secure the child seat to the bus seat using the lap and/or shoulder belts/harnesses provided. SES does not guarantee lap and/or shoulder belts/harnesses on all coaches.
At Southeastern Stages, passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.
Be sure that all checked bags have a claim check AND an identification tag. You must get both of these at the ticket counter prior to boarding. Please make sure your bags are properly tagged inside and out.
Take your baggage to the bus and give it to the baggage handler who will load the baggage underneath the bus. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus.
Southeastern Stages baggage restrictions:
- One (1) piece of baggage is checked free of charge for adults and children. One (1) additional piece of baggage may be checked for a charge of $15 for adults only. Baggage carried beyond two (2) pieces will be charged based on Package Express rates. One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat.
- The maximum allowable weight for checked baggage is 50 pounds per individual piece of baggage. A charge of $30 – $40 (depending on the distance traveled) will be charged for any baggage above the 50 pound limit.
- Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $30 – $40 (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.
- Packaging exceptions will only be made for the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight. These items are not exempt from oversize charges.
- If bags exceed maximum size and/or weight, customers must ship the item via Southeastern Stages Package Express.
Acceptable Types of Baggage
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.
Prohibited Items for Checked Baggage
Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Southeastern Stages Package Express with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.
Laptop computers are considered “electronic items” and are prohibited as checked baggage, however they may be brought aboard as a carry-on item.
Liability on Lost Luggage
The maximum liability to Southeastern Stages is $250.00 for all baggage checked (not including items checked as overweight, oversized and or excess baggage) per adult ticket and $125.00 per child’s ticket. Neither SES nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Southeastern Stages will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.
Carriers will not deliver lost or delayed baggage to any address located outside of the Continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.
To file a claim for loss or damage baggage, customers must file at the terminal.
For items checked as overweight, oversized and or excess baggage the maximum liability to Southeastern Stages is $100.00. Neither SES nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Southeastern Stages will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage. Passengers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction.
Terms and Conditions of Purchase & Carriage
Tickets are limited as endorsed and are non-transferable. The unauthorized resale of tickets is strictly prohibited and will be prosecuted. Tickets are valid ONLY for the schedule, date and time for which purchased. Southeastern Stages is not responsible for lost or stolen tickets. Ticket sales are limited to five per purchaser.
FARES & FEES
Fares are valid ONLY for the schedule, date and time for which quoted. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes, fees and carrier price differences. For non-refundable and advance purchase tickets, departure dates and times may be changed for a fee provided that advance purchase requirements are not violated (including holiday blackout restriction) and all transactions and travel are completed within a year of the original purchase date. Request for exchanges must be made prior to the original travel date; otherwise, the ticket will be null and void. Web fares can change. Peak and holiday travel blackouts may apply. All unrestricted one-way and round trip tickets are good for one year from the date of sale, provided that exchange or refund is made prior to scheduled travel date; otherwise, the ticket will be null and void. Fares are payable in U.S. dollars only unless stated otherwise. More information on specific fare classes and restrictions can be found at the Southeastern Stages ticket office and on this website.
REFUNDS & UPGRADES
For refundable tickets only, unused one-way and round-trip walk-up fare tickets have a refund value equal to the fare paid, unless otherwise expressly stated on the ticket. Advance purchase discount fares are non-refundable and may be upgraded to a walk-up fare for a charge of $20 per transaction plus the difference between the advance purchase fare and the walk-up fare; provided, however, that if the walk-up fare is less than the advance purchase fare, no refund will be given. Origin and/or destination may NOT be changed via upgrade.
IMPORTANT INFORMATION REGARDING PRINT AT HOME TICKETS
- Print ticket(s) before arriving and proceed directly to boarding area.
- Each passenger must present a ticket and a valid photo ID to board the bus.
- Tickets are nontransferable. If presented for transportation by any person other than the person for whom originally purchased, the ticket will be void and may be confiscated.
- If a passenger has chosen to receive a Print at Home ticket, it is solely the passenger’s responsibility to print the ticket in advance of travel.
- Each passenger must have a separate travel document and each trip must have a separate travel document. Do not print multiple tickets on one page or on the back of a page.
Student discount fares require a Student Advantage membership. Veterans Advantage discount fares require a Veterans Advantage membership. Senior citizen’s fares require proof of age. Military discounts require a valid United States military ID presented upon request.
Special fares are subject to availability. If the quoted fare price is no longer available at the time of final booking, the current price will be displayed as an option.
Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond carrier’s reasonable control. Seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic.
Liability for baggage is limited by applicable tariff. All baggage must be claimed promptly upon arrival. Storage charges apply for late claimed baggage. Liability for lost or damaged interstate checked baggage is limited to the actual value not to exceed $250 per Adult Fare or $125 per Child Fare. Certain articles are not accepted for carriage. There is no liability for unchecked baggage. Baggage must be properly identified including name and address. Baggage claims must be supported by claim check, identification, ticket receipt and excess value declaration (if any). Claim check must be surrendered in order to obtain baggage. Ask an agent for value limitations on intrastate baggage. Carrier may open and inspect baggage.
CUSTOMERS TRAVELING IN WHEELED MOBILITY DEVICES
Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible and to contact the Travel Assistance Line at 1-866-435-2409 so that we may assist you in scheduling your travel. This is important because seating is limited for all passengers, many trips involve multiple carriers and some schedules are reservation only. Southeastern Stages may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device.
LIMITATION OF LIABILITY
Southeastern Stages is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations and assumes no responsibility for any acts or omissions of others, including interline partners, except as imposed by law. In no event shall carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.
SMOKING IS PROHIBITED